Refund policy
Refund & Returns Policy
At Hypora, customer satisfaction is important to us. We aim to provide quality products and a straightforward returns process.
This policy explains your rights when purchasing from Hypora. Nothing in this policy affects your statutory rights under UK consumer law.
14-Day Cancellation Policy
Under UK consumer law, you normally have the right to cancel an online purchase within 14 days of receiving your goods, without giving a reason.
To request a cancellation, email support@hyporahub.com with your order number and a clear statement that you wish to cancel.
After notifying us, you have a further 14 days to return the item.
Returning an Item
Please contact us before returning your order so we can provide the correct return address and instructions.
For change-of-mind returns:
- Customers are responsible for the direct cost of return postage.
- Return postage costs depend on the parcel size, courier and return destination.
- We recommend tracked delivery and retaining proof of postage.
- Products may be inspected as they would be in a physical shop. A lawful deduction may apply if excessive handling has reduced their value.
Some products are fulfilled by international suppliers, so return destinations may vary. Contact us for the applicable return arrangements.
Refunds
For eligible cancellations, refunds include the product purchase price and the cost of our least expensive standard outbound delivery option.
We will process refunds without undue delay, within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.
Refunds are made to the original payment method unless otherwise agreed, without a refund fee imposed by Hypora.
Faulty, Damaged or Incorrect Products
If your item arrives faulty, damaged or not as described, contact us at Support@hyporahub.com
Please include your order number and a description of the issue. Photographs may help us investigate.
Under the Consumer Rights Act 2015, customers have statutory rights, including the short-term right to reject faulty goods within 30 days in qualifying circumstances. Other remedies may include repair, replacement, a price reduction or refund.
Where goods do not conform to the contract, Hypora will cover reasonable return costs as required by law.
Missing Orders
If your order has not arrived, please contact us with your order number.
Hypora remains responsible for delivery until the goods reach you or a person you nominate, other than the carrier.
Contact Information
Hypora
Email: support@hyporahub.com
Business address: Will be provided upon return claim.
Please contact us for the applicable returns address and instructions.